Welcome to Baladre. Before browsing or making purchases on our online store, we ask that you carefully read these Terms and Conditions. Our goal is to ensure you have a safe, clear, and pleasant experience. By using our website, you agree to comply with these terms.

Purpose and Acceptance of Terms

These Terms and Conditions govern the sale of products and/or services that we offer through our online store. Our goal is to provide you with clarity regarding your rights and obligations when making purchases with us.

By browsing our website or placing an order, you accept these Terms and Conditions. If you do not agree with them, we recommend that you do not use our store.

Products and Availability

We strive to provide accurate information about our products, including photos, descriptions, and prices.

  • All products are subject to availability.
  • If a product is unavailable after your purchase, we will contact you to offer alternatives or a full refund.

Prices and Payments

  • All prices are shown in euros and include VAT.
  • We reserve the right to update prices, but changes will not affect orders that have already been confirmed.
  • Payments can be made via credit card, bank transfer, etc., through our payment provider.
  • All transactions are carried out through secure systems, ensuring the protection of your data.

Data Protection

We take your privacy and the security of your personal data very seriously. When placing an order or interacting with our website, we collect information necessary to process your purchase and improve your experience.

  • The data we collect includes: name, address, email, and payment details.
  • The purpose of data processing is to manage orders, shipments, returns, and customer service.
  • We retain your data only for the time required under applicable law.
  • You have the right to access, correct, delete, limit the processing of, or transfer your data. To exercise your rights, you can contact us.
  • We implement technical and organizational security measures to protect your data against unauthorized access, loss, or alteration.

Shipping and Delivery

  • Delivery times are approximate and depend on the carrier.
  • Transportation risks pass to the customer at the time of delivery.

Returns and Refunds

We want you to be satisfied with your purchase. According to applicable law, you have the right to return products within 15 days from delivery, provided they are in perfect condition and in their original packaging.

  • To initiate a return, contact our team.
  • Once the product is received and inspected, we will issue a refund within 15 days.

Guarantees

All our products come with the legal warranty established by current regulations. If you find any defects, contact us and we will help resolve the issue quickly and efficiently.

Liability

We do our best to provide accurate information and excellent service. However, we are not responsible for:

  • Indirect damages or losses resulting from the use of our products.
  • Shipping delays due to causes beyond our control (carriers, force majeure, etc.).

Modification of the Terms

We may occasionally update these Terms and Conditions. We recommend reviewing them periodically. Changes will take effect from the date indicated on the website.

Governing Law and Jurisdiction

These Terms are governed by the laws of Spain. In the event of a dispute, the parties submit to the Spanish courts, always intending to resolve any issue amicably.